Delivery Policy
1. General Information
All orders are subject to product availability. If an item is out of stock at the time you place your order, we will notify you and issue a full refund via the original payment method.
2. Delivery Location
We currently only deliver to addresses within Malaysia. Any shipments outside of Malaysia are not available at this time.
3. Delivery Time
An estimated delivery time will be provided once your order is placed.
✔ Semenanjung Malaysia: 1 - 3 working days
✔ Sabah & Sarawak: 5 - 7 working days
Delivery times are estimates and commence from the shipping date, not the order date. While we strive to fulfill all orders within 3 business days, some delays may occur due to unforeseen circumstances.
⚠ We do not ship on Saturdays, Sundays, or public holidays.
Delivery times may also vary based on:
- Courier shipping practices
- Delivery location
- Shipping method
- Product availability (some items may be shipped separately)
4. Shipping Costs
Shipping fees are calculated based on weight and size. To check the exact cost, simply add items to your cart and proceed to checkout.
5. Damaged Items in Transport
If your order arrives with damaged packaging or products, please contact us immediately at support@plushieezone.com with:
- Your order number
- Photos of the damaged package and product
We will review your case and arrange a replacement or refund if applicable.
6. Questions?
For any inquiries regarding shipping, delivery, or order status, contact us at:
📧 Email: support@plushieezone.com
📞 Phone: 016 219 2090
📍 Business Hours: Monday - Friday (9:00 AM - 6:00 PM)
We aim to respond within 24 business hours.