Frequently Asked Questions (FAQ)
1. Orders & Payments
How do I place an order?
You can place an order by browsing our website, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, etc.)
- Online Banking (FPX)
- Buy Now, Pay Later (if applicable)
- E-Wallets (if applicable)
Can I modify or cancel my order after placing it?
Once an order is placed, it is processed immediately. If you need to make changes, please contact our support team as soon as possible.
2. Shipping & Delivery
Do you offer worldwide shipping?
Currently, we only ship within Malaysia. We do not offer international shipping at this time.
How long does delivery take?
Standard shipping typically takes 2~5 business days. Delivery times may vary based on location and courier services.
How much is the shipping fee?
Shipping fees are calculated based on the weight and size of your order. The exact shipping cost will be displayed at checkout.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.
3. Returns & Refunds
What is your return policy?
We accept returns within 3 days from the delivery date, provided that the items are unused and in their original packaging.
How do I request a return?
To request a return, please contact our customer support at support@plushieezone.com with your order details. We will guide you through the return process.
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund within 3 ~5 business days. Refunds will be issued via your original payment method.
4. Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and receive exclusive discounts.
How can I contact customer support?
You can reach us via:
📧 Email: support@plushieezone.com
📞 Phone: 016 219 2090
💬 Live Chat: Available on our website