Frequently asked questions

No. You can check out as a guest with just your name, phone number, email and delivery address. If you like, you can create an account during checkout to save your address and see your order history.

We accept FPX online banking, debit and credit cards, and DuitNow QR, all processed securely through Billplz, a Malaysian payment gateway that supports all major local banks.

Yes. You complete payment on Billplz’s secure page and your bank’s own login page. PlushieeZone never sees or stores your banking details.

After a successful payment you’ll see an order confirmation page and receive an email with your order number. If payment didn’t complete, the order stays unpaid and you can try again.

Yes, as long as your order hasn’t been processed yet. Just WhatsApp our admin with your order number and we’ll sort it out.

We deliver to every state in Malaysia, including Sabah, Sarawak and Labuan. We don’t ship outside Malaysia at the moment.

Shipping is calculated at checkout based on the size of your plush and your delivery address (Peninsular or East Malaysia).

Once your parcel is shipped, delivery usually takes 1–3 working days within Peninsular Malaysia and 2–5 working days to Sabah, Sarawak and Labuan.

Once your order ships, we’ll add the tracking number to your order on our website and email it to you, so you can follow your parcel on the courier’s website.

Larger plush toys are vacuum-packed to protect them and keep shipping costs down. Unpack, give it a few gentle squeezes and shakes, and leave it for a few hours to fluff back to full size.

Sizes are measured from the top of the head to the feet with the plush standing. Because every plush is filled and sewn by hand, the actual size may differ by about 3–5 cm.

We photograph every item in natural light, but colours can look slightly different depending on your screen settings.

For babies and toddlers, choose plush without small detachable parts and always supervise play.

Of course. Just enter the recipient’s name and address as the delivery address at checkout, and write your message in the order notes. We’ll include it as a gift note. (Gift wrapping isn’t available.)

We’re sorry! Contact us within 3 days of receiving your parcel with your order number and an unboxing video or photos. We’ll arrange a replacement or refund.

Sorry, goods sold are not returnable for change of mind, so please check the size and colour before ordering. If your item arrives damaged or wrong, we’ll take care of it (see above).

Approved refunds are sent back to your original payment method within 7–10 working days.

Spot clean with a damp cloth and mild soap. For small plush, gentle hand washing in cool water is fine. Air dry fully, out of direct sun, and avoid the tumble dryer. Fluff it up once dry.

Brush the fur gently with a soft brush now and then, and keep it away from damp areas.